Managed Services

We provide tailor made services to our clients

Our clients are always at the center of what we do.
Our managed services are custom made to meet our clients' needs.

  • Dynamic Service Desk
  • Testing as a Service
  • Platform as a Service

Dynamic Service Desk

An innovative Service

Itecor’s Service Desk allowed our clients to focus on their strategic projects knowing that the legacy applications are in good hands

Typically, our clients are looking for a reliable and trustworthy partner to take on the transition project of their legacy IT-infrastructure and then to ensure the support of their applications across a range of technologies.

The Itecor approach combined a balance of expertise, processes, information and technology working together to create a dynamic service desk that enhances productivity and meet customer expectations.

To reduce the costs while remaining in control of the quality, we work with our partners in Macedonia. The solution is a seamless model composed of a service desk in Skopje and the governance structure in Zürich or Geneva.

Dynamic Service Desk - Client Case Studies

HR

Our client in the chemical industry was looking for a reliable and trustworthy partner to take on the support of their legacy HR applications across a range of technologies. Itecor was able to meet this challenge and provide a cost effective service with the right combination of local skills for the governance and near-shore operational support from Skopje. Proximity to our client is the key to understanding the complexity of their IT systems and to ensure we have the right solution for them.

HR

Finance

In 2013, the $1.5 billion Allnex Company was created when Cytec divested its resin business to a private equity investor. The Headquarters was moved from the US to Europe and they were faced with inheriting a complex landscape of legacy IT-systems that needed to be carved out from the original company and transferred under the new ownership. Allnex and Itecor’s partnership was a key success factor for implementing the appropriate solution. “Itecor is the right partner for us as they have excellent process skills, the right mindset, are flexible, and are customer-focused” commented Mr. Wim Vanderpoorten, IT Director at Allnex.

Finance

CRM

Our client needed support for their CRM and legacy applications. They entrusted us with application transition and for providing 2nd and 3rd level Service Desk support on a day to day basis. Supporting the legacy applications was quite complex and often the transition to the new support team needed to happen on top of other ongoing projects. Itecor applied best practices such as ITIL and PMI in order to implement a world class Service Desk for CRM tailored to our clients’ needs.

CRM

Testing as a Service

Testing as a Service

Our TaaS offer is the perfect combination of Quality Assurance, Local presence and Optimized Cost

Itecor has been a leader in the testing arena in Switzerland for over 10 years. Through innovation and investment we ensure that our testing practice remains at the forefront of new technologies. Through our offices in Switzerland and Macedonia, we are able to deliver test services to our customers who want a local presence with optimized costs.

 

Testing as a Service - Service Offering

Performance Testing

Be certain your application, website or eCommerce site will perform at peak user loads and over network (distance, wifi, mobile).
Talk to a local service coordinator who will ensure your requirements are understood and met by the nearshore team.

 

Mobility Testing

Benefit from innovative tools and methods for functional, performance and test automation of mobile applications.
Keep pace with market changes through specialized methods and tools in mobile testing.

 

Non-regression Functional Testing

Ensure your Application quality. Receive test coverage reports, test results and incident reports. Scale up or down your testing resources as you need, whether you are working in Agile or Waterfall.
Benefit from cost savings through testing services delivered from our offices in Switzerland and Macedonia.

Test Automation

Get fast, efficient test results, using the Itecor test framework or Industry standard automation tools
Develop a total quality plan and service to meet your specific needs and budget

 

Platform as a Service

Platform as a Service

Secured, reliable and flexible PaaS

When security, reliability and flexibility are your most important needs for your PaaS, then Itecor can help you.

Platform as a Service - Service Line

Secured, reliable and flexible PaaS

Jira - Confluence

<p>For one of our major clients in Geneva, we implemented and now operate their Jira and Confluence platform in a secure and agile mode.<br /> This platform is used by several partners to coordinate the regular releases of a renowned Swiss Brand’s website.</p>

For one of our major clients in Geneva, we implemented and now operate their Jira and Confluence platform in a secure and agile mode.
This platform is used by several partners to coordinate the regular releases of a renowned Swiss Brand’s website.

Selenium and Jenkins

<p>Fanatical Testing : for a well-known business school we develop and operate a testing and monitoring platform based on Selenium.</p>

Fanatical Testing : for a well-known business school we develop and operate a testing and monitoring platform based on Selenium.

ALM

<p>For one of our major pharmaceutical clients, we operate their Micro Focus ALM platform. This system is key for their business as it supports their GxP processes.</p>

For one of our major pharmaceutical clients, we operate their Micro Focus ALM platform. This system is key for their business as it supports their GxP processes.

Mobile Center

<p>Development and testing of mobile apps is a challenging undertaking. Agility and precision must be combined to ensure excellent end user experience. We help one of our major Public Sector clients  by providing a mobile center platform where they can perform all kind of tests, such as unit tests, functional tests, integration tests, system tests and performance tests.</p>

Development and testing of mobile apps is a challenging undertaking. Agility and precision must be combined to ensure excellent end user experience. We help one of our major Public Sector clients  by providing a mobile center platform where they can perform all kind of tests, such as unit tests, functional tests, integration tests, system tests and performance tests.

Partners

Partners

Our partners are essential to deliver best of breed services

 

Itecor is recognized for its expertise and its ability to recommend  innovative solutions to our clients.

Our partners work with us for this reason. Together we deliver the right services for our clients.

Micro Focus

<p>Thanks to our recognized experience, HPE has selected Itecor as a Silver Partner to provide their extended tools portfolio to our local clients in an “As a Service” mode.</p> <p>Since Micro Focus and HPE Software have joined, Itecor continues to be a partner of this software company.</p>

Thanks to our recognized experience, HPE has selected Itecor as a Silver Partner to provide their extended tools portfolio to our local clients in an “As a Service” mode.

Since Micro Focus and HPE Software have joined, Itecor continues to be a partner of this software company.

Neotys

<p>Our strong partnership with Neotys has allowed us to meet challenging requests from our clients to help them improve the performance of their Web sites.</p>

Our strong partnership with Neotys has allowed us to meet challenging requests from our clients to help them improve the performance of their Web sites.

Atlassian

<p>We extensively use JIRA and Confluence with our clients to provide our services in a seamless way.</p>

We extensively use JIRA and Confluence with our clients to provide our services in a seamless way.