iCube enablement: Why SIAM is a must in a multi-sourcing environment?

iCube enablement: Why SIAM is a must in a multi-sourcing environment?

2 March 2018

Why SIAM is a must in a multi-sourcing environment?

Our very own Dominique Ehrhardt provided the answer on today’s  presentation on the topic of SIAM.

Mr. Ehrhardt talked about a SIAM implementation case study that covered multiple aspect of SIAM:

  •  SIAM Elements
  •  The SIAM positioning
  • 
The issue with the multi-sourcing
  •  The Service Management SILOS
  • The ITIL Process repartition

Indeed, Service Management And Integration is a key challenge for an agile organization and an effective way of managing services in a multi-supplier environment. Managing external suppliers become more and more important to ensure and optimize Service Management.