Paul Barnabé, Head of Swiss Romande Region · marzo 21, 2023
Our client, who is known as one of the most prestigious global watch brands, initiated a wide-reaching digital transformation programme. This ambitious programme included a total revamp of their digital presence. This meant creation of a new website as well as implementation of an eCommerce site. The back-office processes were streamlined which of course impacted their ERP system. Furthermore, they implemented new business solutions to manage their product information and digital assets.
The programme was structured in several Agile streams with multiple providers and agencies selected to collaborate on the implementation. Luxury branding translates to high quality expectations. Recognizing that the multiple subprojects and actors could generate issues, the programme sponsors wanted a global approach to quality. As a recognized actor in Quality Assurance & Testing for 25 years, they selected Itecor to take the lead for quality on the programme.
The implementation of a Quality Assurance Function that acted across all streams was important to ensure that everyone was applying the same best practices.
The objectives of this QA Function were to avoid the typical issues that affect such a large and diverse programme. In our experience these include:
Accountability for overall quality not defined
Often there is no single individual ensuring that the solution is fit for purpose. And if there is, they may have no empowerment to ensure that the QA processes and organisation can deliver.
Scope not always delivered with quality
Even if features are delivered they do not always meet the desired quality level (which includes functionality, performance, consistence and usability).
Clear metrics and KPIs
There is often little standardisation across delivery teams, meaning that consistent reporting is impossible.
Problem anticipation
With poor visibility of upcoming issues, this can lead to a reactive culture and last-minute identification of delivery failures.
No global test approach in place
Each agency using their own quality assurance processes.
A key success factor for the programme was the implementation of a hybrid delivery model for testing which offered additional capacity at an optimised cost.
In addition to our Test Manager and Test Coordinators, the programme team was extended to benefit from the Itecor nearshore Testing team. Their focus was on delivering.me
Implementation of a global Quality Assurance function with the right organisational support was a key success factor on this programme with multiple agents and sub-projects. The testing practices defined by this QA Function secured the global delivery by staying in control of all the quality aspects.
We applied Shift Left principles throughout the programme, allowing us to perform testing activities earlier in the software development lifecycle and hence uncover quality issues as soon as possible. Through integration of our nearshore testers in the Agile sprints we improved communication and turnaround time. Finally, a One-Team spirit combined with deep expertise in testing ensured the successful Go-Live of the programme.
Cookie | Duración | Descripción |
---|---|---|
__hssrc | Session | This cookie is set by Hubspot whenever it changes the session cookie. The __hssrc cookie set to 1 indicates that the user has restarted the browser, and if the cookie does not exist, it is assumed to be a new session. |
_GRECAPTCHA | 5 months 27 days | This cookie is set by the Google recaptcha service to identify bots to protect the website against malicious spam attacks. |
cookielawinfo-checkbox-advertisement | 1 year | Set by the GDPR Cookie Consent plugin, this cookie is used to record the user consent for the cookies in the "Advertisement" category . |
cookielawinfo-checkbox-analytics | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics". |
cookielawinfo-checkbox-functional | 11 months | The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". |
cookielawinfo-checkbox-necessary | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary". |
cookielawinfo-checkbox-others | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other. |
cookielawinfo-checkbox-performance | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance". |
viewed_cookie_policy | 11 months | The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data. |
Cookie | Duración | Descripción |
---|---|---|
__cf_bm | 30 minutes | This cookie, set by Cloudflare, is used to support Cloudflare Bot Management. |
__hssc | 30 minutes | HubSpot sets this cookie to keep track of sessions and to determine if HubSpot should increment the session number and timestamps in the __hstc cookie. |
Cookie | Duración | Descripción |
---|---|---|
__hstc | 1 year 24 days | This is the main cookie set by Hubspot, for tracking visitors. It contains the domain, initial timestamp (first visit), last timestamp (last visit), current timestamp (this visit), and session number (increments for each subsequent session). |
_ga | 2 years | The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors. |
_ga_JYCPSB48B8 | 2 years | This cookie is installed by Google Analytics. |
CONSENT | 16 years 2 months 25 days 10 hours | YouTube sets this cookie via embedded youtube-videos and registers anonymous statistical data. |
hubspotutk | 1 year 24 days | This cookie is used by HubSpot to keep track of the visitors to the website. This cookie is passed to Hubspot on form submission and used when deduplicating contacts. |
Cookie | Duración | Descripción |
---|---|---|
IDE | 1 year 24 days | Google DoubleClick IDE cookies are used to store information about how the user uses the website to present them with relevant ads and according to the user profile. |
test_cookie | 15 minutes | The test_cookie is set by doubleclick.net and is used to determine if the user's browser supports cookies. |
VISITOR_INFO1_LIVE | 5 months 27 days | A cookie set by YouTube to measure bandwidth that determines whether the user gets the new or old player interface. |
YSC | Session | YSC cookie is set by Youtube and is used to track the views of embedded videos on Youtube pages. |