Allnex was facing a major challenge: in less than 6 months, it had to find a partner for the support of its legacy applications. Allnex chose Itecor’s Service Desk because it provided a tailor-made solution, which was both agile and reliable.
In 2013, the $1.5 billion Allnex Company was created when Cytec divested its resin business to a private equity investor. The Headquarters was moved from the US to Europe and they were faced with inheriting a complex landscape of legacy IT-systems that needed to be carved out from the original company and transferred under the new ownership. Allnex was looking for a reliable and trustworthy partner to take on the transition project of their legacy IT infrastructure and then to ensure the support of their applications across a range of technologies.
The challenge for supporting the myriad of legacy applications for Allnex was complex: Some critical ERP applications were out of support and heavily customized with minimal documentation and support know-how. The transition needed to happen on top of other major transition projects such as the global datacenter transition and telecom reconfiguration.
Allnex trusted Itecor with the responsibility of ensuring the application transition, and for providing 2nd and 3rd level Service Desk support for these applications on a day to day basis. The Itecor approach combined a balance of expertise, processes, information and technology working together to create a dynamic service desk that would enhance productivity and meet customer expectations. Itecor applied best practices such as ITIL and PMI in order to implement a world class Service Desk tailored to Allnex needs.
Allnex and Itecor’s partnership was a key success factor for implementing the appropriate solution. To reduce the costs while remaining in control of the quality, Itecor Switzerland partners with RadixCloud in Macedonia. The solution is a seamless model composed of a service desk in Skopje and the governance structure in Zurich. Several business-critical applications such as AS-400 BPCS (ERP) & Infinium (Finance), Cognos, Peoplesoft, MS CRM and SharePoint are now supported by Itecor Service Desk.
During the whole of the transition, no business disruption occurred and after only a few months operations were running smoothly.
Allnex is now able to focus on its strategic goals (e.g. new SAP implementation) knowing that the legacy applications are in good hands.
reference
A global company with $1.5 billion in sales, Allnex is a leading supplier of resins and additives for architectural, industrial, protective, automotive and special purpose coatings and inks. Allnex has 2000 employees, 2500 customers, 16 manufacturing facilities, 13 research and technology support centers and 2 joint ventures (Korea & Japan)
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