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itecor vous invite au Swiss IT Forum(s) 2025
Paul Barnabé, Directeur d'Itecor Suisse romande · August 28, 2025
Nous avons le plaisir de vous convier au prochain Swiss IT Forum(s), qui se tiendra les 1er et 2 octobre 2025 à Palexpo Genève.
Itecor est heureux de compter parmi les sponsors Silver de cet évènement de référence en Suisse romande. Véritable plateforme d’échanges, le Swiss IT Forum(s) offre un regard actuel et éclairé sur les enjeux stratégiques et opérationnels auxquels font face les directions informatiques et fonctionnelles. Fédérateur, concret et pragmatique, il constitue un rendez-vous incontournable pour les professionnels du secteur.
Comme chaque année, nous serons heureux de vous y retrouver et de vous faire bénéficier d’une entrée gratuite.
Quand l’IA change la donne de la relation client : 2 retours d’expérience concrets
L’intelligence artificielle trouve aujourd’hui des applications concrètes dans de nombreux métiers. Pour les entreprises, la question centrale est désormais : comment l’intégrer de manière efficace dans les processus existants, avec un impact tangible sur la qualité, la productivité et la simplicité d’usage.
Dans cette conférence, Itecor revient sur des cas concrets, tirés de projets récents menés en Suisse, avec un fil rouge : faire de l’IA un levier d’amélioration continue, en s’appuyant sur des besoins métiers bien identifiés et une architecture IT alignée.
Service client : dans le cadre d’une administration publique, déploiement d’un assistant IA multicanal, connecté aux outils internes (SNow), qui augmente de manière exponentielle la qualité du service, la réactivité des équipes et la satisfaction des utilisateurs finaux.
Qualité d’une solution e-commerce : mise en œuvre d’outils d’IA générative pour automatiser les tests fonctionnels, accélérer les cycles de validation, et fiabiliser les livraisons.
Chacun de ces cas montre comment une approche structurée end-to-end , de la définition du besoin au déploiement, permet de créer de la valeur rapidement, et de décupler l’existant.
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