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artificial intelligence: a strategic lever to better serve our clients

itecor · January 12, 2025

At Itecor, we believe that Artificial Intelligence (AI) represents a major technological advancement, capable of transforming how we work, both for our clients and within our internal operations. Amidst the media hype surrounding AI, we choose to approach this opportunity with perspective and pragmatism. Our objective is clear: to focus on what will truly add value for our clients, steering clear of trends, fantasies, or irrational fears.

Our approach is based on a structured reflection to integrate AI in a coherent and responsible manner, developed around three main strategic pillars:

1. understanding the impact and opportunities for our clients

We work with our clients to analyse where and how AI might impact them—at what level, with what scope, and over what timeframe. Depending on their unique context, we aim to identify key areas, opportunities to seize, and transformations to anticipate. This assessment enriches our trusted advisor approach with the most relevant AI tools and solutions.

2. integrating AI into our service offering

We assess how AI can enhance our service offerings, whether in governance & service management, digital solutions, and quality assurance & testing. The goal is to improve our efficiency and increase the value we deliver to our clients through smarter processes and tools.

3. innovating to optimise our productivity

Similarly, we explore all technologies that enable our consultants to work faster and more efficiently while maintaining our high quality standards. We also explore the impact of AI on our internal operations, particularly through the automation of repetitive tasks and process optimisation. AI has the potential to become a pillar of our operational efficiency, while respecting the compliance and security requirements set by our clients.

Our ambition is not to blindly follow AI trends but to integrate them thoughtfully to prepare Itecor and our clients for future transformations. We talk about augmented intelligence because our priority is to use these technologies to improve efficiency, productivity, and quality, without simply replacing existing processes.

With this structured approach to innovation, we look forward to the next steps, confident that AI will continue to strengthen our performance and support our clients in their technological evolution.

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